You are here

Terms & Claims

 

 
Terms and Conditions
 
 
Acceptance of Order
Buyer’s order is accepted subject to these terms and conditions. No additions, deletions or amendments to these terms and conditions will be binding without US Lighting Components’ (USLC) written approval.
 
Ordering
All orders must be submitted in writing, using Buyer’s company Purchase Order. All orders must include: 
  • Product catalog number, quantity and price
  • Contact name, email, and/or fax number to send order confirmation
  • Billing Address
  • Shipping Address
  • Requested ship/delivery date and any special instructions
  • Purchase Order Number
  • Authorized Signature
 
USLC will provide an order confirmation via fax or email. Customer must review the order for accuracy.
 
Any discrepancies or required changes in the order must be reported via email to customerservice@uslightingcomponents.com.
 
Any discrepancies not reported within 48 hours of receipt of order will be the responsibility of the Customer.
 
Shipping Terms
All shipments are FOB our manufacturing facility. Additional requirements by the Customer (i.e. lift gate, special appointment arrangements, expedited services, etc.) will incur additional charges and will be invoiced to the Customer.
 
Payment Terms
Minimum order for billing is $50.00
 
USLC products are sold on NET 30 day terms with prior credit approval. Otherwise sales are pre-paid or COD. Late payments on all credit arrangements will incur a late charge of 1.5% per month.
 
In the event a re-bill is needed for an order, the re-bill will reflect the original invoice date. Shipping documents reflect the original pickup date (ship date) and once processed cannot be amended. The ship date is also the invoice date.
 
Extended payment terms may be granted upon approval by the Credit Manager at the time the purchase order is submitted to USLC.
 
Visa or Master Card is accepted. Minimum credit card charge is $50.00.
 
Any account having a balance that is past due or has unauthorized payment deductions may be placed on credit hold.
 
Discounts may be available when paying by cash, check or wire payment, Please contact the Credit Manager if you would like to take advantage of the discount.
 
Credit balances must be applied within 12 months of date issued or will be cancelled without liability. USLC does not issue checks for credit but will apply the credit to the Customer’s account.
 
Transportation Claims
All goods are inspected prior to being released from factory for shipment. SHIPMENTS SHOULD BE THOROUGHLY CHECKED UPON ARRIVAL, FOR DAMAGE OR SHORTAGE. If damage or shortage is noted, a claim should be filed immediately, by the Customer, with the delivering carrier. Damages must be noted on the “Bill of Lading.” Any damage not noted will be considered concealed damage. Delivering carrier must inspect concealed damages within three (3) days of delivery or claim will be denied. Carriers generally pay half of the original invoiced price on concealed damages. Damaged items will be replaced promptly, once a claim has been made and a PO issued to USLC for replacement material. Customer assumes freight charges for replacement order. If you suspect hidden damages, make a note on the Bill of Lading.
 
If partial damage has occurred, it is best to accept shipment and follow damage claim procedures. DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged. Refusal of shipment may cause unnecessary delays and additional shipping expenses.
 
Pricing
Prices are subject to change without notice. In the event of a price increase, all orders already placed or submitted will remain at the former prices. If an order is submitted after a price increase, USLC will make Customer aware by requesting a revised purchase order.
 
Returns
Custom manufactured products are not returnable. Merchandise will be considered for return only if it is standard product and in new condition. No returns after 30 days of invoice date.
 
Components must be in original cartons. Factory credit will be issued based on original invoiced price, less restocking fee, and less the original freight of the shipment.
 
Customer must arrange for return of shipment to USLC. If unable to arrange with a freight carrier, the freight expense of the return will be deducted from the credit. Credit will be given only for merchandise in saleable condition. Authorization will not be granted when the value of all items to be returned is less than $100.
 
Cancellations/ Revisions Policy
USLC reserves the right to limit cancellations on custom or non-stocked components. In the event of cancellation/revision, Customer agrees to reimburse USLC for costs incurred until cancellation/revision date, in an amount not to exceed the value of the order.
 
Revised purchase orders are subject to rescheduled ship date. 
 
Entire Agreement
Except as expressly agreed in writing signed by USLC, the terms and conditions stated above shall constitute the entire sales agreement between USLC and the Customer. Any contrary or additional terms and conditions submitted by the Customer (other than the description of the products being ordered in the requested quantities, shipping date, and shipping location contained in Customer’s purchase order) shall be deemed to be of no force or effect and are hereby rejected. Customer’s submittal of a purchase order shall indicate Customer’s acknowledgement of, and agreement with, these terms and conditions.
 
Customer will be added to our email contact list for occasions such as informational e-blasts, e-promotions, newsletters and the like. You can “unsubscribe” any time by responding to an “unsubscribe” indicator located within the email.
 
USLC reserves the right to change these terms and conditions of Sale without notice.

Claims Procedures
  • Note damage or shortage claims on the delivery receipt. Be descriptive and include an accurate count.
  • Ask the driver to call in to the OS&D Department for an inspection number.
  • Take pictures of the damage and of the load in general.
  • Write, “subject to count and inspection” on the delivery receipt if you do not have time to break down and open all boxes.
  • DO NOT REFUSE TO ACCEPT SHIPMENT unless the entire shipment is damaged.
 
Concealed Damage Claims Procedures
  • Concealed damage must be reported to the delivering carrier within three days of delivery.
  • Notify carrier’s OS&D department immediately of PRO number and damage count.
  • Take pictures of the damage.
  • Hold damaged materials in its original condition. 
 
Warranties
 
1. Definitions
 
Business day means Monday through Friday from 8AM to 5 PM, except holidays.
 
Covered products will include hardware products manufactured by US Lighting Components, Inc. (USLC). Covered equipment does not include any other third–party hardware products or software, even if packaged, or sold with factory hardware, including third party communication devices.
 
Warranty means a specific, discrete problem that can be answered or resolved by isolating its origin to a single cause. Warranty has reached resolution when Customer receives one of the following:
  • Information that resolves the problem, or;
  • Repair or replacement services that resolve the problem 
 
2. Limited Component Warranty
 
Components
USLC warrants, with proof of purchase, that the USLC component shall be free from defects in material and construction for a period of one (1) year from the date of purchase. The warranty shall not apply to damage resulting from alteration, misuse, neglect, unauthorized repair, improper cleaning, fire, accident, abuse, negligence, or corrosive airborne agents such as strong chemicals. Furthermore, no warranty is made that the component is saleable or fit for any application. USLC shall not be liable for any damages (incidental, consequential or otherwise) arising from the product defects. 
 
Sockets
USLC will warranty all sockets for a period of one (1) year for manufacturing defects. This will not cover acts of God or problems arising from abuse. USLC will only cover sockets that have been confirmed that they are in appropriate environments.
 
Limitation of Remedies
Should the component develop a condition or deterioration in contravention of this warranty during the warranty period, USLC’s only obligation and Purchaser’s exclusive remedy is replacement of the defective product, excluding installation, upon notification thereof and substantiation that the product has been stored, installed, maintained, transported, operated and serviced in accordance with USLC written instructions and specifications.
 
3. Warranty
 
USLC will use commercially reasonable efforts to perform services under this warranty in a professional manner.
 
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY, REMEDIES AND CONDITIONS SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, OR IMPLIED.  As permitted by applicable law, USLC specially disclaims any and all statutory or implied warranties or conditions related to or arising in any way out of this warranty agreement, including any implied warranty or condition of satisfactory quality, merchantability, or fitness for a particular purpose. 
 
4. Limitation of Liability
 
USLC and its employees and agents will under no circumstances be liable to Customer or any subsequent transferee for any indirect or consequential damages, including but not limited to any loss of business, profits, revenue or anticipated savings, resulting from USLC obligations under this warranty agreement. To the maximum extent permitted by applicable law, the limit of USLC and its employees and agents’ liability to Customer and any subsequent transferee arising under this terms and conditions shall not exceed the original price paid for products.
 
For consumers in jurisdictions who have the benefit of consumer protection laws or regulations, the benefits conferred by this warranty are in addition to all rights and remedies provided under such laws and regulations. To the extent that liability under such laws and regulations may be limited, USLC liability is limited, at its sole option, to re-perform the warranty service or refund sums paid. 
 
5. Miscellaneous
 
This warranty will be covered by the laws of the state of Georgia without the regard to its conflict of laws provisions.